From the Chicago Tribune:
Videos of a United Airlines passenger being forcibly dragged from his seat to make room for airline crew members on a Sunday overbooked flight at O’Hare International Airport have been viewed more than 1 million times, and the airline’s CEO on Monday called the incident “an upsetting event to all of us here at United.”
“I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened,” United CEO Oscar Munoz said in a statement Monday. Munoz said the airline is trying to reach the passenger to “further address and resolve this situation.”
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