From the Chicago Tribune:
Videos of a United Airlines passenger being forcibly dragged from his seat to make room for airline crew members on a Sunday overbooked flight at O’Hare International Airport have been viewed more than 1 million times, and the airline’s CEO on Monday called the incident “an upsetting event to all of us here at United.”
“I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened,” United CEO Oscar Munoz said in a statement Monday. Munoz said the airline is trying to reach the passenger to “further address and resolve this situation.”
From the Houston Chronicle:
DALLAS — Continental Airlines Inc. is apologizing to its customers for “poor conditions” aboard a trans-Atlantic flight where one passenger described sewage spilling down the aisle from a lavatory.
“I’ve never felt so offended in all my life,” passenger Collin Brock of Washington state told Seattle’s KING-TV. “I felt like I had been physically abused and neglected. I was forced to sit next to human excrement for seven hours.”
Original motherf&#%in’ movie poster.
Here’s more from the article:
The incident came to light as Continental was celebrating being ranked first among traditional network airlines in customer satisfaction by market-research firm J.D. Power and Associates. Chairman and Chief Executive Lawrence W. Kellner had said Continental offered “the best product in the industry.”
Hey, Larry, cheer up! That can still work. Just add one word and make it: the best waste product in the industry!